Refund policy

We want you to be sure before you commit. This policy is part of our terms.

14-day refund

If you are not happy with BereanByte software, ask for a refund within 14 days of a payment and we will refund it in full. This covers a new purchase of any plan (monthly, yearly or lifetime) and any renewal payment. You do not need to give a reason.

How to ask

Email hello@bereanbyte.com from the address you bought with, and include your organisation's name or your licence key's last five characters. We usually reply within two working days.

What happens next

• We refund the payment to the card or method you used, through Stripe. Your bank may take 5 to 10 working days to show it.
• The licence is withdrawn. PulpitCue on your computers returns to the free version the next time it checks in. Your own songs, slides, media and notes are untouched.
• If you refunded a subscription, the next renewal is cancelled.

Cancelling a subscription

You can cancel a monthly or yearly plan at any time in the billing portal from your account. Cancelling stops future renewals. You keep the licence until the end of the period you have paid for. We do not refund part of a period after the 14-day window, except as the law requires or as the terms say.

Changing the number of computers

Add or remove computers in the billing portal. Charges and credits follow the portal's summary before you confirm. A refund for an extra computer follows the same 14-day rule.

Your legal rights

This policy is in addition to any rights the law gives you as a consumer (including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013), which are not affected.

Problems with a payment

If you see a charge you do not recognise, email us first. We can usually sort it out faster than a bank dispute.