Support
Getting help.
Guides first, then email. Here is what to expect.
Start with the guides
Most questions are answered in the help and guides, written alongside the software. The getting started guide walks through installing, permissions and your first service, and install and security explains what each permission is for.
Email support
Write to hello@bereanbyte.com. Please include:
- your operating system and PulpitCue version
- what you expected, what happened and any message you saw
- your licence email, if the question is about a licence or billing
What to expect
We provide email support from the people who build the software. We do not promise a particular response time, and support is not a live service. For a Sunday service, please test your setup well in advance.
Licences, billing and refunds
Manage computers and billing from your account. Our refund policy allows refunds within 14 days of any payment. Licence terms are in the terms.